Pakomatic in questions and answers

Browary Warszawskie Echo
Skrzynki Pakomatic w Kamiennicy
Skrzynki Pakomatic w Kamiennicy
Pakomatic Tetris Vialo Reapolis
Pakomatic Tetris Vialo Reapolis
Tetris Model 40

  • What are Pakomatic Boxes?

    Pakomatic are smart boxes for collecting parcels in your building. The courier delivers parcels using the Pakomatic Kurier mobile application. You answer using a one-time PIN from SMS. All you have to do is enter the PIN on the keypad of the lock when picking it up.

  • How to order to Pakomatic?

    1. You order the shipment, as always, by courier to your own address.
    2. If the courier does not find you at home and calls you. Tell him to get a package "delivered to Pakomatic parcel boxes". For the first time, indicate the location of the boxes and say, that their use is free. Each device is equipped with instructions for use.
    3. After successful delivery, you will receive an SMS with a pickup code.

Smart Lock Tetris 2.0
Smart Lock Tetris 2.0

  • How to pick up a package using a PIN?

    There are 2 types of locks: round and flat. Their handling varies slightly.
    Look video instruction

    Step by step description:

    1. You will receive an SMS with a one-time receipt PIN
      Pick up the package from PAKOMATIC Street 88/WAW, box A1. Enter pin 72323# and turn the lock to the right.
    2. Enter the PIN along with # on the keypad of the lock. When the lock unlocks:
      round lock - turn it to the right and open the locker.
      flat lock - pull the handle at the bottom and open the compartment.
    3. Pick up the package and close the locker.
      round lock - additionally turn it to the left to finally close it.
      flat lock - it will lock itself.

    *Your pin still works for some time after you first open it. When you need to open the cache a second time - you can use it again.
    * The lock flashes a red diode - when you exceed the allowed number of attempts, the lock is blocked. Come back in 5 minutes and try again.

  • Which courier companies can use Pakomatic?

    Pakomatic is available to all couriers. Parcel boxes, like letter boxes, are owned by the community. It is a modern developer who equips the building with Pakomatic to increase the living comfort of the residents.

  • How does a courier deliver to Pakomatic?

    The courier uses the free Pakomatic Kurier application available for the Android platform. This application works on courier devices and smartphones with this system. Detailed delivery instructions for the courier are additionally placed on each device.

  • What should I do if I have questions?

    Please continue to contact your courier company for delivery details. Pakomatic is not a courier company, but a manufacturer of equipment. However, in matters of the operation of the machine, write to

Pakomatic parcel boxes

Congratulations on owning Pakomatic! We wish you pleasant use.